No access to Authenticator and Backup Codes. | Razer Insider
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No access to Authenticator and Backup Codes.

  • December 13, 2022
  • 1 reply
  • 52 views
G
I recently dropped and smashed my phone so I can't access the 2 step verification for my Razer Account. I also can't change my Phone number on the account to my new one, I also don't have any back up codes saved. Couldn't find the correct way to contact customer support so hoping someone can help. Thanks.
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    1 Reply

    Razer.Zionzedd
    GD1380
    I recently dropped and smashed my phone so I can't access the 2 step verification for my Razer Account. I also can't change my Phone number on the account to my new one, I also don't have any back up codes saved. Couldn't find the correct way to contact customer support so hoping someone can help. Thanks.
    Hi GD1380, PM me your Razer ID/Email so I can raise your concern with the relevant team to help you with account recovery and authentication updates. Thanks! *Thread locked to curb conversation to PM.
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