No access to Authenticator and Backup Codes | Razer Insider
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Question

No access to Authenticator and Backup Codes

  • March 8, 2026
  • 1 reply
  • 14 views

kellys.razerid

I accidentally broke my other phone where I had my back up codes, [removed by moderator] , and authenticator set up. Now I can't buy anything on Razor because I need to have atleast one of those....

I don't need to change my phone number and I have full access to my email. I just want a guide on how to solve this as smoothly as possible. Thank you.

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1 Reply

Razer.sushi.boi
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Hi there, ​@kellys.razerid!

 

For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.

 

*Thread locked to curb conversation to PM.