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Question

No authentication found

  • April 27, 2025
  • 3 replies
  • 57 views

technoMarigoldcast305

I have been using THX Spatial Audio for almost 5 years with no problems.

I purchased the license in 10 Oct 2020 with the Order ID RZEUPP0000094755801

But since today, I am not able to log in to the Surround Sound App. I get the message: No authentication found

My account username: technoMarigoldcast305

 


 

 

3 Replies

technoMarigoldcast305

Problem fixed after retrying 2 hours later. Uninstall, restart, and reinstall fixed the issue (though the same steps didn’t work 2 hours before so i guess it was a server issue)


  • Insider Mini
  • April 27, 2025

hey bro i kinda have the same issue iv been gaming fine with the thx audio and couple days ago it wont work or anything , the headphones work fine , but when i chhoose the thx spatial  it wont get no sound thru it but if i select the headphone regular they work ...


O-Chid
  • Insider Mini
  • January 11, 2026

Try to update it then relogin, same thing happen to me but after updating it then it work normally