No balance between right and left cups

Hi AYMANDESOKY2696,

I understand you’re having audio issue with your Razer Kraken V4. Allow me to ask a few questions below to isolate the problem.

• When did you first notice the uneven sound levels in your headset?
• Are you experiencing this issue with specific applications or audio files?
• Have you made any recent changes to your audio settings or installed new audio software before the issue started?
• Does the issue persist in both wired and wireless modes?
• Have you tried adjusting the balance settings in your audio settings?

Let's try some troubleshooting steps to resolve the uneven sound levels:

1. Ensure your Windows operating system is updated to the latest version.
2. Connect your headset directly to the PC using the USB port, avoiding USB hubs. Also, try another USB port to rule out port-specific issues.
3. Update the Razer Kraken V4 firmware.
4. Follow these steps to Fix sound or audio problems in Windows.
5. Make sure your headset is set as the default playback device in your sound settings.
6. Rule out software issues. Close all audio enhancing software including Razer Synapse, Razer 7.1 Surround Sound, THX Spatial Audio and check if the issue persists
7. If closing Razer Synapse fixed the issue, reinstall your headset drivers, including Razer Synapse, Razer 7.1 Surround Sound or THX Spatial Audio. Restart your PC then test your headset.
8. Check if the issue persists when using the headset on a different PC to rule out device-specific problems.

If you need further assistance, please feel free to send me a PM with your headset’s serial number and proof of purchase so I can check the device warranty. All the best!

*Thread locked to curb the conversation to PMs.