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Question

No confirmation email

  • July 23, 2023
  • 9 replies
  • 404 views
byteTURQUIOSESnow110

Just order the viper mini signature edition.

But I didn’t see my order in my summary.

I didn’t get any email saying my order is confirmed.

And my money in my debit card disappeared.

Please help me. 

Tried to contact support but don’t know who I should contact

9 Replies

Razer.Zionzedd

Hi @byteTURQUIOSESnow110,

 

Thank you for bringing your concern to our attention by posting it on the support board. Please PM me your email or phone number associated with your purchase so I can verify your order status in our system. 

elsahosk
  • elsahosk
  • Insider Mini
  • July 24, 2023

I'm in the same situation 😭

G
  • Gingerbread96
  • Insider Mini
  • August 20, 2023

Hi @byteTURQUIOSESnow110,

 

Thank you for bringing your concern to our attention by posting it on the support board. Please PM me your email or phone number associated with your purchase so I can verify your order status in our system. 

 

 

Hi ! I have the same issue : no email confirmation after for my order using guest account. What can I do ?

focusPalePinkfirst179

Same, just ordered the viper mini and money has gone from my bank and haven’t received a confirmation email 

M
  • MarkHalim
  • Insider Mini
  • November 25, 2023

I just had this happen I’m looking for support everywhere 

M
  • MarkHalim
  • Insider Mini
  • November 25, 2023

Hi @byteTURQUIOSESnow110,

 

Thank you for bringing your concern to our attention by posting it on the support board. Please PM me your email or phone number associated with your purchase so I can verify your order status in our system. 

Hi I know this is an old post but I just had this happen with the same product and want to know if the order went through or not

PastelRedrushgarden753

Hi @byteTURQUIOSESnow110,

 

Thank you for bringing your concern to our attention by posting it on the support board. Please PM me your email or phone number associated with your purchase so I can verify your order status in our system. 

 

 

Hi ! I have the same issue : no email confirmation after for my order using guest account. What can I do ?

Im also having this issue

M
  • MarkHalim
  • Insider Mini
  • April 23, 2024

Thank you for your concern but everything was already taken care of. Thank you once again

headSmokyTopazshare922

Hiii so I just created a Razer account because I made an order using the guest account and now I’m worried that I didn’t receive a confirmation email. 

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