`no device found` in razer synapse 4 | Razer Insider
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Question

`no device found` in razer synapse 4

  • October 28, 2025
  • 2 replies
  • 29 views

I have mouse `deathadder essential` and buy  26-10-2025 
with serial number is `(Removed serial number)` and not device found

 

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2 Replies

FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • October 29, 2025

Post here a pic of the bottom of the mouse (connected to pc) 

Nevermind. it’s a fake mouse.

Just look, I have a photo of the mouse with the same s/n (which is impossible in real mouse to have the same s/n) xD

Return the mouse and get your money back.

 

 


Razer.Aero
Forum|alt.badge.img
  • Razer Support
  • October 29, 2025

I have mouse `deathadder essential` and buy  26-10-2025 
with serial number is `(removed serial number)` and not device found

 

Hi radioPaleSilvertalk268,

Please be informed that the Razer DeathAdder Essential is considered a legacy product. This raises the possibility that the mouse could be can be used, counterfeit, re-boxed, defective, or gray market goods. To ensure you're purchasing authentic Razer products, please always buy from authorized Razer resellers. If you need any further assistance in the future, feel free to send me a PM. Take care for now!

*Thread locked to curb the conversation to PMs.