Hi Razer,
I have a case open with you to replace a faulty Blade 14 - which was returned under RMA over a month ago. I am not getting any useful information from your support team via this case system/email.
It has been over a month "awaiting stock" of my replacement laptop, yet you continue to offer the same 2022 model for sale on your website.
Due to your inability to fullfill my promised replacment for over a month, you have not met your legal obligations. As you are still selling this device online but will not replace mine, I am left with no option but to take legal action against Razer.
As already requested numerous times via my case, I ask for you to please provide me with Razer's official complaints address so that I can forward the legal proceeding paperwork.
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Hi SFRallying,
I'm sorry to hear about your experience and the delay with the RMA process. This is not the impression we want you to have especially with our products. Rest assured I will look into your case and will do my very best to help. Please PM me your case number so I can coordinate with the relevant team and check our options.
*Thread locked to curb conversation to PM.
I'm sorry to hear about your experience and the delay with the RMA process. This is not the impression we want you to have especially with our products. Rest assured I will look into your case and will do my very best to help. Please PM me your case number so I can coordinate with the relevant team and check our options.
*Thread locked to curb conversation to PM.
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