no sound blackshark v2 pro pc | Razer Insider
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Question

no sound blackshark v2 pro pc

  • May 1, 2025
  • 1 reply
  • 29 views

Hello,

 

After playing games like Fortnite, I lose all sound on my PC. I've tried everything: checking device manager, sound settings, exclusive mode, updating/reinstalling drivers, and following all suggestions from Razer Support and their help guide — but nothing works.

 

I also have a problem with my Razer headset mute button: once I mute myself, I can’t unmute anymore, even when pressing the button. My friends can’t hear me, and the only way to fix both issues (sound and mic) is to restart the PC — which I obviously don’t want to keep doing every time.

 

I suspect it might be related to Razer Synapse or some driver conflict, but I’m not sure.

 

Please, I really need help — I’m out of ideas and this is very frustrating

 

 

This topic has been closed for replies.

1 Reply

Razer.Ten
  • Razer Support
  • May 2, 2025

Hello ​@F.I.N.N,

Can you disable your Synapse by following the steps from this article and check if the issue continues? Please send me a PM with the serial number so I can verify it in our system and check for applicable workarounds that might address the audio issue.

 


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