Since I bought "Kraken tournament edition" headset I noticed I never had spatial sound. I never knew the headset was supposed to have it to begin with, but when it came to my attention that I was unable to turn it on, I decided to make a thread, in which I was told that I should follow a series of steps to have "THX spatial audio"
as an option for a playback device. The method was installing legacy hardware in the "Device Manager" tab.
Nothing happened after installing the "THX spatial audio" device, and I only had one more download option, which was THX spatial - synapse. After installing it, however, I was met with the following error:
"Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)
The driver could not be loaded because a previous version of the driver is still in memory."
Now, I tried numerous solutions online, but none of them seemed to work. Updating the driver through the properties tab of the device in the Device manager seemed to update it to a "THX spatial audio" device. Thus, I had 2 devices of the same kind, but one of them did not work and displayed a "code 10" error.
I am completely out of options. Device update software did not seem to help, nor did the windows troubleshooter have any effect on the issue. A razer firmware updater said my Razer Kraken tournament edition already has the latest possible firmware installed.
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not sure how to help with error code display, maybe he can @Razer.Zionzedd
-Mr.Nobody-
not sure how to help with error code display, maybe he can @Razer.Zionzedd
Thanks for looping me in.
_MrMidnight
Since I bought "Kraken tournament edition" headset I noticed I never had spatial sound. I never knew the headset was supposed to have it to begin with, but when it came to my attention that I was unable to turn it on, I decided to make a thread, in which I was told that I should follow a series of steps to have "THX spatial audio"
as an option for a playback device. The method was installing legacy hardware in the "Device Manager" tab.
Nothing happened after installing the "THX spatial audio" device, and I only had one more download option, which was THX spatial - synapse. After installing it, however, I was met with the following error:
"Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)
The driver could not be loaded because a previous version of the driver is still in memory."
Now, I tried numerous solutions online, but none of them seemed to work. Updating the driver through the properties tab of the device in the Device manager seemed to update it to a "THX spatial audio" device. Thus, I had 2 devices of the same kind, but one of them did not work and displayed a "code 10" error.
I am completely out of options. Device update software did not seem to help, nor did the windows troubleshooter have any effect on the issue. A razer firmware updater said my Razer Kraken tournament edition already has the latest possible firmware installed.
Try to update/reinstall the USB controller and run the Windows Hardware and Devices Troubleshooter. Get the firmware updater for the Razer Kraken TE headset here and just follow the steps. If you're still experiencing the same problem, PM me the serial number so I can forward your case to the Software Team.
*Thread locked to curb conversation to PM.
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