When logging into Synapse, I got an ad saying my Kiyo was eligible for the the Virtual Ring Light program.
I downloaded the program, but it says I need an activation code that was emailed to me to use it. I either never received an email, or no longer have it.
When I tried to email support to ask for a new email, I was told I could not receive support because my Kiyo was too old (purchased 2020).
The list of eligible products does not say anything about purchase dates. However, should I assume that the offer is only eligible for Kiyos purchased after a certain date? I'm not sure if there is anything else I should do.
Page 1 / 1
FOUNTAINOFLEMON
When logging into Synapse, I got an ad saying my Kiyo was eligible for the the Virtual Ring Light program.
I downloaded the program, but it says I need an activation code that was emailed to me to use it. I either never received an email, or no longer have it.
When I tried to email support to ask for a new email, I was told I could not receive support because my Kiyo was too old (purchased 2020).
The list of eligible products does not say anything about purchase dates. However, should I assume that the offer is only eligible for Kiyos purchased after a certain date? I'm not sure if there is anything else I should do.
I understand that you want to utilize the Razer Kiyo's features through the Virtual Ring Light. Can you send me your case number via PM so I can review your contact history and confirm it to our Support Team? I'll be locking this thread to curb our conversation privately.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.