Not happy with Razer customer service on a speaker replacement | Razer Insider
Skip to main content
First, I want to say that when using the online chat, and then emailing back and forth whoever was on the other end was always very polite and well spoken. Replied were no more than 2 days, sometimes faster. That part has been great.



I have the Razer Nommo Pro, they have worked great since Feb when I bought them from Amazon for $500. Few weeks ago they just stopped working. Worked one day, and not the next. No power surges (plugged into APC anyways), no changes of any kind. Did the usual trial and error, plugged into a different spot on the APC, nothing. Plugged directly into the outlet, nothing. Unplugged, and plugged back in all the cables, power, speaker, etc. Left unplugged to for an hour, tried again, nothing. They just will not power on. Contacted Razer via chat.



Gave that person the serial, and they seemed aware of an issue with the power. Checked my receipt from Amazon. Gave me a reference number, and then another person contacted me by email a few days later. Said I could take a $500 credit because that is what I paid for it from Amazon. Asked if I can buy another set from Razer's online store, as they are out of stock for warranty items. The problem with that? They are $600 on the Razer store. So Razer has two different sets of items it seems for inventory, those for sale, and those for warranty. They will not send me a set that is for sale, and use it for my warranty. Mind boggling.



After going back and forth, they're not willing to budge. Since I paid $500, that is my store credit. Tried to get a $500 Amazon credit instead, no go. Tried to get a $600 Razer store credit as I am just wanting the same speakers, no go. All I want is the same speakers. No matter which way I go, Razer is telling me that I have to spend an extra $100 to get the speakers that are registered and in warranty by several months. This is ridiculous.







That is my current setup. I spend a fair amount of money on Razer items, have for years. I am however, willing to stop spending money and start buying other items. This is the first time I have ever had anything go out on me from Razer, been lucky and a testament to their quality. Customer service is very important however, and them not willing to make this right, will not work for me.



Anyone else have similar issues or am I an outlier?
I think you will find this is a very common scenario. Customer support and warranty is just as important as the quality of the gear...Sadley razor fall short on customer support an honoring warranties. I wont be buying anything razor again
I'm sure the moderators will lock your post , just as they did mine
/slow-support-12-days-and-waiting.51889/#post-502260
Well, I will never buy another Razer item again. Sad to say as I do like them, but not willing to let this go. They obviously don't care though, this much has been proven.
alleysmartWine068
First, I want to say that when using the online chat, and then emailing back and forth whoever was on the other end was always very polite and well spoken. Replied were no more than 2 days, sometimes faster. That part has been great.



I have the Razer Nommo Pro, they have worked great since Feb when I bought them from Amazon for $500. Few weeks ago they just stopped working. Worked one day, and not the next. No power surges (plugged into APC anyways), no changes of any kind. Did the usual trial and error, plugged into a different spot on the APC, nothing. Plugged directly into the outlet, nothing. Unplugged, and plugged back in all the cables, power, speaker, etc. Left unplugged to for an hour, tried again, nothing. They just will not power on. Contacted Razer via chat.



Gave that person the serial, and they seemed aware of an issue with the power. Checked my receipt from Amazon. Gave me a reference number, and then another person contacted me by email a few days later. Said I could take a $500 credit because that is what I paid for it from Amazon. Asked if I can buy another set from Razer's online store, as they are out of stock for warranty items. The problem with that? They are $600 on the Razer store. So Razer has two different sets of items it seems for inventory, those for sale, and those for warranty. They will not send me a set that is for sale, and use it for my warranty. Mind boggling.



After going back and forth, they're not willing to budge. Since I paid $500, that is my store credit. Tried to get a $500 Amazon credit instead, no go. Tried to get a $600 Razer store credit as I am just wanting the same speakers, no go. All I want is the same speakers. No matter which way I go, Razer is telling me that I have to spend an extra $100 to get the speakers that are registered and in warranty by several months. This is ridiculous.







That is my current setup. I spend a fair amount of money on Razer items, have for years. I am however, willing to stop spending money and start buying other items. This is the first time I have ever had anything go out on me from Razer, been lucky and a testament to their quality. Customer service is very important however, and them not willing to make this right, will not work for me.



Anyone else have similar issues or am I an outlier?




Thank you for posting your concern here. Please send me a PM together with your email address or case ID so I can check its progress. Let's continue there.
CookiesCookie settings