I am experiencing an issue with the 2-Step Authentication for my account. The OTP code is not being delivered to my registered phone number or email address, which is preventing me from completing a transaction.
I have already submitted a support ticket but have not received a response yet. In the meantime, I have taken the following steps to troubleshoot:
- Verified that my phone number and email are active and able to receive messages.
- Checked all folders in my email (including spam and junk) for the OTP email.
- Attempted to resend the OTP multiple times, allowing sufficient intervals between attempts.
- Ensured that my network connection is stable.
Unfortunately, these measures have not resolved the issue. I kindly request your assistance in resolving this matter as soon as possible, as it is urgent. If additional information or verification is required, please let me know.
Thank you for your prompt attention to this matter.
