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  • Oct 25, 2026 1:19 AM UTC
  • 1 reply
  • 11 views
Bertubating1

Hello Razer Support,

I cannot access my Razer Gold account because two-step verification requires an SMS code sent to my old phone number, which I no longer have access to.

I still have access to my registered email address, and there is a remaining balance in my Razer Gold wallet.

Could you please help me recover my account and reset the SMS two-step verification or update my registered phone number?

I can provide the information and proof necessary to verify that I am the account owner.

Please help me regain access to my account without losing my existing balance.

Thank you.

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge
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Hey there, ​@leetQuickSilvervalley124 

Thank you for sharing your concern here. For Two-factor authentication (2FA)-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit.

If you already have an existing ticket, get back to me with the case number via PM, and I will coordinate with the relevant team for an update.

Alternatively, you can contact our Razer Gold Support Team via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real time. Thank you!



*Thread locked to curb conversation to PM. 

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