This translates as:

I changed phones and lost my old number

Hello 193189199,

I’m here to help. I understand that you wanted to change the phone number associated with your Razer ID. Please PM me with the following for verification of our account and for me to initiate a ticket on your behalf, and let’s continue communicating in English so I can understand your concern better:

• Email address associated with your Razer ID:
• Full Name:
• Old phone number:
• New phone number:
• Country:

*Thread locked to curb the conversation to PMs.