So i made an order on the 18th. And here today on the 24th. My order is still in process. Ive talked to FOUR support chat people. And they've all literally given me the same cut/paste response to the issue.
Upon checking further here on my end, I can see here that your order was created last Sat Sep 19. New orders should be shipped on the next business day and I really do apologize for the delay. No worries. What I will do not is to send a ticket to the order management for the shipment of your order.
Rest assured, you will be updated within 1-2 business days for the status of your order and the shipment of it.
Skill says
Once your order will already be shipped out, the team will send you an email update for the tracking information for you to track your order on your end as well.
This time i was fed up, and started explaining this to the chat guy, Benjamin T.
He responds talking about he has no visibility b.c the item has not been shipped.
I ask him, why has it not been shipped? Explain to him that this situation was leading to them losing a customer, and me not spending 3k on a laptop with this kind of service and felt like he was trying to rush me off. I wasn't insulting, i didnt attack him and i didn't speak inappropriately. But i did tell him if i didn't get a response by today, i was canceling my order and will not be a customer anymore.
His IMMEDIATE response after me typing a long worded response.
This is a friendly reminder that you've been idle for more than three minutes. As much as I’d like to remain connected to this session, the chat will be ended if left idle for 5 minutes. I will be waiting for you to respond for the next 2 minutes.
My IMMEIDATE response: What?
HIS IMMEDIATE FINAL RESPONSE: Since you're no longer responding, I am signing off from this chat to attend to other clients. Please contact us again if you require further assistance. Thank you for choosing Razer Chat Support. For additional information and updates visit www.razer.com.
As has the nerve to give me a 1 question survey on their service?
Are you KIDDING ME?
It's situations like this that make services like amazon the dominant business. At this point, i feel this guy has been totally unprofessional. Is there any other avenues one can take to deal with this guy's poor service and get some real answers on wtf is going, other than chat? There is no way i'm EVER buying from this site again.
Page 1 / 1
Hey there! Thanks for posting your concern here. Apologies for the mishap. Admittedly, the team could have done better. I've forwarded this to our Support Team and ensure to investigate what happened during your conversation with one of our chat support members. Please send me a PM together with your email address or order number so I can check your contact history. Let's continue from there.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.