Online Support Chat function not working (UK) | Razer Insider
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Online Support Chat function not working (UK)

  • June 10, 2025
  • 1 reply
  • 11 views

Does anyone know how else to get support from Razer in the UK as I have an issue with my headset and can’t seem to use the chat feature? I have checked my product is within warranty but it then only gives me the option of the chat function but this doesn’t do anything. I’m using a laptop with Chrome browser as read on other threads to avoid Mac and Iphone as potential issues but it still isn’t working for me. Any help appreciated

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1 Reply

Razer.ScarletRouge

Hey there, ​@DADDYODEAN!

Thanks for sharing your concern here. No worries, let me help you! Is the chat button greyed out? Could you please send me a PM with a picture showing the chat feature isn't functioning? Alternatively, I can create a case for you and forward it to the relevant team. Please let me know how you'd like to proceed. Thanks!


*Thread locked to curb conversation to PM.


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