Order held at customs and I cant reach support | Razer Insider
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Order held at customs and I cant reach support

  • September 29, 2026
  • 1 reply
  • 9 views
buzzCoralReefIVORY383

I am from Austria and ordered the wuthering waves collab mouse. It is now being held at customs by dhl tho since the pins that are given for free with order are not assigned any value in the bill so they can't complete customs. They told I would need to reach out to where I ordered it from which is Razer, but I can't reach a support anywhere on the website. What should I do now?

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1 Reply

Razer.ScarletRouge
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​Hey there, ​@buzzCoralReefIVORY383 

 

I understand that your Wuthering Waves collaboration mouse order is currently being held by DHL customs in Austria. Don’t worry, I will create a case for you and forward it to our relevant team for further assistance. The relevant team will then contact you via email and guide you through the return process. To proceed, please provide the following details via PM so I can kickstart your case:

 

Order number: 

Full Name:

Email address associated with Razer ID:

Phone number:

Country:

 

 

*Thread locked to curb conversation to PM. 

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