Order #(*Omitted) | Razer Insider

Order #(*Omitted)

  • 27 October 2020
  • 5 replies
  • 1 view

Hello,

Considering the opinions on the internet that I find concerning razer ... And my own experience, I am starting to seriously worry and file a complaint with my bank as well as with the police for fraud.

It's been 10 days since I paid my order, I sent proof of payment, account statement, and even the ARN code issued by the bank justifying that you received my payment on October 17th, but my order is still awaiting payment ...

10 days that I struggle with your mediocre customer service, who speaks to me in Spanish, in English, who allows himself to talk to me as if we were friends ... it shocks me such behavior, but at the limit, I want well, a certain sympathy if at least the professionalism was present, but it is not !!!

10 days, that I am asked to wait, 10 days that I am told to wait like crap, while you have my payment ... Unfortunately for you I reach my limit, so I ask for an answer within 48 hours, otherwise, a complaint will be filed for fraud and my lawyer will change to do the rest.

Thank you for taking my order seriously.

Order : (*Omitted)

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5 Replies

Userlevel 7
rushSapphireTANZANITE525
Hello,

Considering the opinions on the internet that I find concerning razer ... And my own experience, I am starting to seriously worry and file a complaint with my bank as well as with the police for fraud.

It's been 10 days since I paid my order, I sent proof of payment, account statement, and even the ARN code issued by the bank justifying that you received my payment on October 17th, but my order is still awaiting payment ...

10 days that I struggle with your mediocre customer service, who speaks to me in Spanish, in English, who allows himself to talk to me as if we were friends ... it shocks me such behavior, but at the limit, I want well, a certain sympathy if at least the professionalism was present, but it is not !!!

10 days, that I am asked to wait, 10 days that I am told to wait like crap, while you have my payment ... Unfortunately for you I reach my limit, so I ask for an answer within 48 hours, otherwise, a complaint will be filed for fraud and my lawyer will change to do the rest.

Thank you for taking my order seriously.

Order : (*Omitted)


Hi there! Sorry to hear about the delay in your order. I understand how inconvenient that is. By the way, I removed your order number from the thread for security reasons. I've also escalated the case to our Support Team to speed up the processing of the order. Please continue communicating with our Support Team via email. Feel free to send me a PM should you need additional assistance.
your services don't even read emails, and have been telling me the same thing for 12 days ... without even understanding the situation ... it's horrible to order from razer.
Userlevel 7
rushSapphireTANZANITE525
your services don't even read emails, and have been telling me the same thing for 12 days ... without even understanding the situation ... it's horrible to order from razer.


Your sentiments are well taken. I've escalated the case to our Support Team that handles order-related concerns. They are working on your case. Allow them to send you a follow-up message via email within the next 24-48 hours.
"Allow them to send you a follow-up message via email within the next 24-48 hours."

your services don't even read emails, and have been telling me the same thing for 12 days... without even understanding the situation ... it's horrible to order from razer.
"Allow them to send you a follow-up message via email within the next 24-48 hours."

your services don't even read emails, and have been telling me the same thing for 14days... (+48h...........) without even understanding the situation ... it's horrible to order from razer.