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order problem south korea

  • December 16, 2025
  • 1 reply
  • 17 views
P

I ordered a monitor stand, laptop stand, and key cap in South Korea and paid with my credit card. But I couldn't see the order details on the site and didn't get an e-mail saying I ordered. I can't even cancel my order because I can't see the cancel button. If anyone knows this well, please help me

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • December 16, 2025

Hello polyDeepTuscanRedpark258,

I understand you're experiencing an issue with a missing order confirmation and no visibility of your order details. If you have an account but don't see your order in your order history, it's possible that you checked out as a guest or used a different email when placing the order. Please double-check the email account you used during checkout, or consider whether you might have completed the purchase as a guest. If you need further assistance, I can help you forward your concern to our Order Support Team so they can assist you and verify your order. Please PM me with the following information so I can intestate a case on your behalf:

Full Name:
Email:
Phone number::
Country:
Order number:

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