ORDER STUCK IN CUSTOMS - INSTRUCTIONS REQUIRED FROM IMPORTER | Razer Insider
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ORDER STUCK IN CUSTOMS - INSTRUCTIONS REQUIRED FROM IMPORTER

  • February 5, 2026
  • 1 reply
  • 7 views

Imperialsystempulse899

placed an order with razer a week ago, fedex has had package stating clearance delay due to

 

“Clearance instructions from the importer are required.

Recommended action: Importer must provide instructions.”

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1 Reply

Razer.Ten
  • Razer Support
  • February 6, 2026

Hey ​@Imperialsystempulse899,

Let me assist you with your order. Can you send me a PM with a photo of your Order Confirmation email so I can include it when I forward your case to our Order Support Team? You can upload it to any hosting service like Google Drive and provide a shareable link. Just check the file so that anyone with the link can view it.

 

 

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