Ordered a mouse and keyboard as guest and haven't received an email? | Razer Insider
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Ordered a mouse and keyboard as guest and haven't received an email?

  • September 10, 2026
  • 1 reply
  • 4 views

Hi, I ordered the Zenless Zone Zero keyboard and mouse but ordered it as a guest I put in my correct email address and everything, got charged but haven’t gotten any sort of email or confirmation despite being charged. I made an account afterwards to see if maybe I could get info that way and nothing. I don’t even know where to go to email support best I could find was this and it’s at least been an hour now without an email.

1 Reply

NELiXERY1738
  • Insider
  • September 10, 2026

That’s what happens when you purchase as guest unfortunately. The good thing is you did provide your e-mail address.

What messages have you received so far? You may just have to patiently wait for confirmation e-mails later in the week.