Ornata Chroma top row stopped working | Razer Insider
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I’ve seen other people with these issues, being guided to PM, which makes it kind of difficult for others with the same issue to solve this problem, so for the sake of future issues, i’d like this NOT to be taken to PM and left open for others to find later.

Everything was working perfectly fine, until a windows update came in and now the top row (escape, f1-12, scr lk, prt sc and tilde key)

Basically acting like it’s in either demo mode, or as if the FN key is locked.
Been through every trouble shooting i can find, resetting the keyboard out of demo mode, trying different USB ports, even went to BIOS and UEFI settings to disable the FN key, which shouldn’t even be needed since i’m not on a laptop.
Nothing seems to work.

From what i could find in old posts, 1 user had the issue resolved after a Synapse update came out, so i’m guessing it’s the same thing here, maybe the windows update broke Synapse?

2 days and still no reply, i still need assistance with this issue. 
Escape, F1-F12, Prt sc, scr lk and tilde key are unresponsive and it happened after an update restart, i have another identical keyboard and it’s behaving the exact same way, so that excludes hardware issues. 
 


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