Ornata V2 “M” key is not working

bestloadBlueGray326
Brand new just bought today. I have no idea if its manufacturing defect or something else.

That's a bummer. Does the issue persists regardless if the Synapse app is running or not? Any chance you can also test it on a different PC for further isolation? Otherwise, it's highly likely a hardware problem. PM me the serial number so I can validate its model and check for other workarounds to help you resolve the problem. Thanks! *Thread locked to curb conversation to PM.