My Razer Viper Ultimate (V1) is approximately 3 years old and is out of warranty. The mouse works perfectly when connected by USB, but the wireless USB dongle continuously disconnects and reconnects. I have tested the dongle directly on multiple USB ports and on a completely different computer, with the same result. Razer Synapse has also been uninstalled to rule out software conflicts. I believe the wireless dongle is no longer working properly, possibly due to wear-and-tear. I am looking to purchase an original replacement Viper Ultimate wireless dongle. Could you please check whether one is available in Canada? Or if there is another option available such as a replacement dongle (Razer HyperSpeed Wireless)?
Question
Out-of-warranty replacement part inquiry — Viper Ultimate wireless dongle
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+1It has to be Viper Ultimate dongle. You can try contacting Razer Support: https://mysupport.razer.com/app/warranty-support but really doubt if they’ll have any - probably you’ll find faster used one somewhere on eBay for eg.
- Razer Support
Hello there,
I can check our inventory for a replacement dongle. Please send me a message via PM along with the serial number of your Viper Ultimate so I can validate it in our database and for proper documentation. Looking forward to your response!
*Thread locked to curb conversation to PM.
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