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over scrath card

  • February 8, 2025
  • 1 reply
  • 15 views

My card got over scratch and I have the pic on my phone because the card is lost 

 

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1 Reply

Razer.Aero
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  • Razer Support
  • February 8, 2025

Hello Venus959,
 

For Razer Gold issues, Please submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information and photos of the card with an over-scratch code. Kindly ensure to follow the specifications as below:

1. Everything has to be a separate image.
2. Do not stack the gift card and receipt.
3. Do not blur or mark on the gift card and receipt.
4. Kindly change the file size to a smaller size.
5. Kindly ensure that the images are clear and show all four corners.

 

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