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over scrath card

  • February 8, 2025
  • 1 reply
  • 15 views
V

My card got over scratch and I have the pic on my phone because the card is lost 

 

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    Razer.Aero
    Forum|alt.badge.img
    • Razer.AeroRazer Support
    • Razer Support
    • February 8, 2025

    Hello Venus959,
     

    For Razer Gold issues, Please submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information and photos of the card with an over-scratch code. Kindly ensure to follow the specifications as below:

    1. Everything has to be a separate image.
    2. Do not stack the gift card and receipt.
    3. Do not blur or mark on the gift card and receipt.
    4. Kindly change the file size to a smaller size.
    5. Kindly ensure that the images are clear and show all four corners.

     

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