Partially Damaged Activation Code | Razer Insider
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Partially Damaged Activation Code

Hello! I just got a brand new Kraken X headset, but the scratch code given to me was damaged when I was trying to uncover it. Is there anything I can do about this? Thanks! (photos provided upon request)
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2 Replies

roydok9111976
Contact Razer directly via their Support page on their website to get you code.
Do note that a damaged or lost activation card due to mishandling is not covered by Razer's limited warranty. If you're still eligible, I can submit a ticket for code generation on your behalf, and it'll be subject for approval. To do that, please send me the following:
  • Full name:
  • Email address:
  • Phone number:
  • Serial number:
  • Proof of purchase:
  • Photo of your scratch card:
*Thread locked to curb the conversation to PMs.
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