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Question

Password reset didn't work.

  • December 20, 2025
  • 1 reply
  • 3 views
ironik42

I can log in to Razer in a browser, but not the actual app for my PC. Keeps telling me password is incorrect, even though I’ve changed it twice now. This has happened in the past and is VERY annoying. 

Edit: I am now temp banned for trying to input the correct(but apparently wrong)password too many times.

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • December 20, 2025

Hello ironik42,

I'm sorry to hear about the login issues you're facing with the Razer app. Here are a few steps you can try to resolve this problem:

  1. Ensure that both your Razer app and your computer's operating system are updated. Sometimes, issues are resolved with software updates.
    Clear Cache and Cookies:
  2. If the app allows, try clearing the cache and any stored data that might be causing login issues. This is more common on browsers, but some desktop applications have similar options.
  3. Although you've already changed your password, try resetting it again through the browser, ensuring you're using a strong and unique password. Make sure to log out from all devices before logging in again.
  4. Check if a VPN or firewall might be interfering with your login attempts. Try disabling them temporarily to see if you can log in.
  5. Wait for the temporary ban to lift, and ensure you have the correct password ready for the next attempt. Double-check your keyboard layout and caps lock key to ensure they're not affecting your input.

I hope these steps help you regain access to your Razer app. Feel free to PM if you need further help. All the best!


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