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Payment pending. Money is being declined.

  • November 21, 2023
  • 1 reply
  • 109 views

loadPeriwinkleaero956

Used both Paypal and my Debit Card, payment get processed while buying golden pin, money taken and then also instantly being refunded, with authorization being cancelled not by me. 

Best answer by Razer.Aero

Hi loadPeriwinkleaero956,

I’m sorry to hear about the issues you encountered trying to purchase a Razer Gold PIN. Unfortunately, I don't have much visibility into that part of the system. However, you can submit a ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real time. If you need additional assistance, PM me, and let’s continue communicating in English so I can assist you accordingly. Have a great day!

​​​​*Thread locked to curb the conversation to PMs.

This topic has been closed for replies.

1 Reply

Razer.Aero
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  • Razer Support
  • Answer
  • November 22, 2023

Hi loadPeriwinkleaero956,

I’m sorry to hear about the issues you encountered trying to purchase a Razer Gold PIN. Unfortunately, I don't have much visibility into that part of the system. However, you can submit a ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real time. If you need additional assistance, PM me, and let’s continue communicating in English so I can assist you accordingly. Have a great day!

​​​​*Thread locked to curb the conversation to PMs.