PC Crashing due to HID compliant headset | Razer Insider
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PC Crashing due to HID compliant headset

  • October 16, 2019
  • 3 replies
  • 190 views
S
I own a Razer Kraken 7.1 V2 headset. While playing Overwatch my pc will shut off and in Event Viewer it will show an error saying "The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.." In system sounds the headset said "driver error" so I disabled the headset and uninstalled razer synapse and reinstalled both razer synapse and the headset itself. After doing this the driver error message is not showing anymore but my pc is still crashing due to HID compliant headset. This only happens while playing Overwatch. Specs CPU: i7-7700 Ram: 16GB gskill MOBO: MSI H270-A Pro GPU: Evga Geforce 1080 POSU: CX 750M
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    3 Replies

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • October 18, 2019
    You have to get rid of the broken HID drivers to fix this. Make sure your headset is enabled and go to your Device Manager then put up a screenshot of the USB and the Audio devices tab.
    S
    • simonedkey
    • Author
    • October 18, 2019
    Razer.Caziel
    You have to get rid of the broken HID drivers to fix this. Make sure your headset is enabled and go to your Device Manager then put up a screenshot of the USB and the Audio devices tab.
    turns out it was a corrupted hid file, thanks :)
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • October 18, 2019
    simonedkey
    turns out it was a corrupted hid file, thanks :)
    Happy to be of any help :wink_:
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