PC Crashing due to HID compliant headset | Razer Insider

PC Crashing due to HID compliant headset

  • 16 October 2019
  • 3 replies
  • 45 views

I own a Razer Kraken 7.1 V2 headset. While playing Overwatch my pc will shut off and in Event Viewer it will show an error saying "The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.."
In system sounds the headset said "driver error" so I disabled the headset and uninstalled razer synapse and reinstalled both razer synapse and the headset itself. After doing this the driver error message is not showing anymore but my pc is still crashing due to HID compliant headset. This only happens while playing Overwatch.

Specs
CPU: i7-7700
Ram: 16GB gskill
MOBO: MSI H270-A Pro
GPU: Evga Geforce 1080
POSU: CX 750M

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3 Replies

Userlevel 7
You have to get rid of the broken HID drivers to fix this. Make sure your headset is enabled and go to your Device Manager then put up a screenshot of the USB and the Audio devices tab.
Razer.Caziel
You have to get rid of the broken HID drivers to fix this. Make sure your headset is enabled and go to your Device Manager then put up a screenshot of the USB and the Audio devices tab.

turns out it was a corrupted hid file, thanks 🙂
Userlevel 7
simonedkey
turns out it was a corrupted hid file, thanks :)

Happy to be of any help :wink_: