payment sucsess  with shope pay i didn't receive any razer gold, and its says pending yet my money was taken? This is not my first transaction, usually this never happens.

 ShopeePay / SPayLater (Pending) 012DD2RTNW5B7D15BF2F7

ticket number #: 240819-001664

the service is also bad, from 19 August to 26 August 2024 it hasn't arrived yet, I've made a ticket but there's no further follow up, only idiot bots answer How do i solve this please help , i has pm  to Razer.Zionzedd  but he is not answer to.