I switched to a new device and lost the authenticated and backup how can I recover

This translates as:

I switched to a new device and lost the authenticated and backup how can I recover

Hi 151550,

I understand that you no longer have access to  2FA to authenticate your account. I can initiate a case and escalate this issue to our Support Team to help you with your Razer ID. To proceed, please PM me the following information below for account verification, and let’s continue communicating in English to avoid misunderstanding. Thanks!

Razer ID:
Email address associated with your Razer ID:
New email address:
Date of Birth:
Full Name:
Phone number:
Country:

*Thread locked to curb the conversation to PMs.