Dear Razer Support Team,

I hope this message finds you well. I am writing to express my concerns regarding my recent experiences with your software Razer Synapse 3 on Razer Blade 16 2023. While I deeply appreciate the design and capabilities of the hardware, I am facing significant challenges with the software, which are detracting from the overall user experience.

Firstly, the startup time for Razer Synapse is exceedingly slow, noticeably lagging behind other applications not specifically designed for this hardware. This delay is not only frustrating but also impacts my productivity.

More critically, the software fails to retain configuration settings after a system reboot. Despite my laptop's robust specifications (1TB storage and 16GB RAM), it consistently loses all customized settings such as keyboard lighting and function key configurations. This issue is particularly evident with the touchpad functionality – if disabled (using the fn + T key combination) and the system is subsequently rebooted, the touchpad cannot be re-enabled due to the software's inability to synchronize and recognize the key combination.

These problems are particularly disappointing considering the substantial investment made in purchasing this laptop. I spent $3,000, attracted by the promise of a high-quality, seamless computing experience. Unfortunately, the software issues are severely undermining this expectation.

Therefore, I am requesting your immediate attention to these matters. It would be highly beneficial if the laptop could independently remember and apply the configuration settings without relying on the continuous running of the Synapse software. This would not only enhance the user experience but also align with the quality expected from a high-end product like yours.

I look forward to a prompt and effective resolution to these issues. Your assistance in this matter would not only rectify the current challenges but also reinforce my confidence in Razer as a brand committed to customer satisfaction.

Thank you for your attention to this matter. I eagerly await your response.

Best regards,

Mykyta Yevtushevskyi!