Philips Hue not working with Razer Axon or Razer Chroma Immersive experiences | Razer Insider
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Philips Hue not working with Razer Axon or Razer Chroma Immersive experiences

  • September 1, 2026
  • 0 replies
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ROBop

This past Saturday, I noticed for the first time that the Philips Hue inegration feature with Razer Synapse 4 stopped working for me. Whenever I activate Philips Hue, the lights simply turn off and stay off instead of displaying colors until the Philips Hue service is shut off. I’ve noticed that the feature still works if I’m using it for more basic Razer Chroma features like the presets, but using it for either Razer Axon or the Chroma Immersive Experience results in no lights being shown despite the Philips Hue tab in Razer Chroma indicating otherwise. I have two PC setups and determined that, on my other setup, the Philips Hue integration feature still works as expected, indicating that the issue is isolated entirely in my other setup.

As part of troubleshooting, I have performed the following:

-Uninstalling and re-installing Razer Synapse 4 and Chroma.
-Uninstalling Razer Synapse 4 and Chroma, using the Driver Cleaner to uninstall all drivers, then re-installing Razer Synapse 4 and Chroma.
-Unplugging and re-plugging in the Philips Hue bridge.
-Ensuring that the software for Razer Synapse 4, Chroma, Axon, Philips Hue, Windows 11, and my Eero router have been updated to the lastest firmware.
-Uninstalling and re-installing Windows 11.

None of which produced positive results.  

Any and all help and insight to helping me fix this issue and to get Philips Hue integration working once again with my setup would be appreciated.