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Question

Phone number change request

  • July 7, 2026
  • 1 reply
  • 7 views
SpikEin

I can log into my Razer ID account with my email and password, but I cannot change my phone number because the verification sends the code to an old EE UK mobile number that has been permanently deactivated. I also cannot access backup codes because they require the same verification. Please help me remove the old phone number and add the new one.

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1 Reply

Razer.ScarletRouge

Hey there, ​@SpikEin 

 

I understand that you want to change your mobile number. No worries, let me help you. Please send me a PM together with the following details for verification purposes:

 

1. Razer ID:
2. Email address that is associated with Razer ID:
3. Date of Birth:
4. Full Name:
5. Old Phone number:
6. New Phone number:
7. Country:

 

I am looking forward to your response. Thanks!


*Thread locked to curb conversation to PM. 

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