Doesn't work after firmware update. You cannot even proceed with reinstalling Synapse or Windows.I am a user of an 18 inch blade.The current status is that the red light is blinking and it cannot be operated manually. I hope you resolve this issue quickly.
same, something got broken… CPU and GPU details just got stuck at initialization, forever spinning
Same problems here with cooler and Blade 14.
The cooler was working fine ever since launch. Then one day last week it just randomly stopped working. The fan wouldn’t spin and the LEDs just flashed red. Ended up having to update the firmware to get it working again.
So I updated the firmware, and while the fan is working again, the GPU/CPU monitoring hasn’t worked since, which means smart fan doesn’t work either.
I wonder if it’s under work with for the move from Synapse 3 to Synapse 4? I wanted to know if this issue is persistent since I just preordered the 18 inch Blade upgrading from the 15 Advanced. Hoping they fix this since I wanted it to help cool off the 18 (or if I end up going the 16 route for the extended battery life w/ the AMD CPU and OLED screen to get that extra 1 ½ hour) upon release. I’d say post about it on Reddit since the more publicity this issue gets there, the more chance it has of getting fixed for all of us who bought it.
Mine stopped working after firmware update. Immediately after turnning on starts flashing red and synapse software says its powered off. Tried uninstalling all Razer software, tried updating laptop firmware same thing. it doesn’t work. Just acts as a laptop stand now.
Why isn’t Razer addressing this obvious problem.. Starting to think they have no clue what they are doing!
Same issue here - Balde16 5090 full loaded.
Connect cooler via power and dedicated usb directly into the laptop.
Turns on then goes into flashing red mode and synapse says its turned off :(
Same issue. Had the cooling pad for less than one day. It worked initially then stopped working after firmware update. Fully uninstalled and re-installed all Razer software, but didn’t fix it.
Same, keeps happening every once in a while. Requires full clean reinstall of Synapse (need to also manually delete all Razer folders before reinstalling). Honestly kinda expected more quality from Razer - that at least they’ll fix it sometime, but the stuck on “initializing” still keeps happening….
Upd. - fixed by using the firmware updater https://mysupport.razer.com/app/answers/detail/a_id/14879 without reinstalling Synapse
my razer cooling pad suddenly doesn’t work and it’s just blinking red. tried reinstalling synapse and my firmware is updated but still not working. showing in synapse device is switch off. idk what to do now.
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