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Question

PLEASE HELP!!

  • Oct 26, 2026 12:14 PM UTC
  • 1 reply
  • 17 views

retroLemonLimeroad545

I can’t use my 2FA to get my code and i didn’t record down my backup code… 😭

 

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1 Reply

Razer.ScarletRouge
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Hey there, ​@retroLemonLimeroad545 

 

For Two-factor authentication (2FA) and backup code-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit

If you already have an existing ticket, get back to me with the case number via PM, and I will coordinate with the relevant team for an update.

 

Alternatively, you can contact our Razer Gold Support Team via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real time. Thank you!

 


 

*Thread locked to curb the conversation to PMs.