PLEASE HELP - there was an unexpected error ( CANT RECEIVE SMS CODE) | Razer Insider
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PLEASE HELP - there was an unexpected error ( CANT RECEIVE SMS CODE)

  • February 3, 2025
  • 1 reply
  • 52 views
PlumWebTURQUIOSEhit161

Hi, I need help for my razer account. I was trying to buy top-ups for a game but it always stuck on requesting OTP to my number yet there's an error message contain "there was an unexpected error. please reload the page and try again". I've tried to reload the page over and over again but no to avail the error keeps persisting. and I can't process my top-up. hope you can help me.

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1 Reply

Razer.sushi.boi

Hello there, ​@PlumWebTURQUIOSEhit161!

 

For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.

 

*Thread locked to curb conversation to PM.

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