Policy update? | Razer Insider
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Question

Policy update?

  • October 16, 2026
  • 1 reply
  • 1 view

Has there been some kind of policy update that states theres no warranty on razer products purchased through amazon? When my basilisk mouse was having issues with the scrollwheel stuck in freespin they had no problem giving me a shipping label and working towards getting me a new mouse. But now that my boyfriend is having a completely unresponsive Huntsman Keyboard that is being recognized as a controller and they wont do anything. They told him that they cant do anything when its purchansed through amazon. This is ridiculous considering the seller on amazons page is razer. Im just confused, both of us bought our products on amazon and yet now they are saying that hes SOL cuz its from amazon?! this is absurd!!

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1 Reply

Razer.Ten
  • Razer Support
  • October 17, 2026

Hey ​@thinkSpringFrostflow767,

I responded to your PM, please check your inbox.

 

 

*Thread locked to curb conversation to PM.