A process that should’ve taken 2-3 days as taken 3 weeks with still no answers. I had returned my laptop that had problems within 14 days of their returned policy for an exchange of a new one which should’ve taken 2-3 days instead they keep dicking me around and won’t send another laptop. Every time I call they keep saying “ we’re waiting for updates from the RMA department.” Its been 3 weeks and still no update even though I call them everyday. For the amount of money spent on these products, this has been the worst customer service provided. I also demanded for my money to be reimbursed but hey clearly ignored me. Cooperate should be ashamed of this. This will be my first and last time giving Razer business and I absolutely do not recommend this company whatsoever.
Poor customer service
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- Razer Support
Hi Jalapeno01,
I’m really sorry about the delay and how frustrating this has been. I’ve already notified our team handling your ticket and relayed your message here on Insider. Please standby for our Support Team response within 24 to 48 hours with an update. We humbly ask for your continued, and again, we apologize for the trouble.
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