Dear Razer Customer Support,

I am writing to you once again regarding the Razer Blade 14 laptop I purchased for my son in November 2022. Despite having sent the laptop for repairs in June 2023, the issue with the device failing to switch on persisted, leading to a blue screen error upon startup. Given the urgency of my son’s return to Ireland, we reluctantly accepted the laptop in this condition.

Regrettably, the frequency of the blue screen error has increased, severely impacting my son’s ability to use the laptop for his studies and personal use. I have submitted the laptop for a second repair in March 2024, but the recurring nature of this problem is alarming and unacceptable.

The blue screen error, as described in your support article1, indicates a critical system error that should not occur in a premium product such as the Razer Blade 14. I have followed the troubleshooting steps provided, including ensuring all drivers and BIOS are up to date, without success2.

I am deeply disappointed with the quality and reliability of your product, as well as the service provided by the HK Distributor. The inconvenience and disruption caused by these repeated failures are significant, and the impact on my son’s academic life is profound.

I urge you to conduct a thorough investigation into this matter and provide a permanent resolution. I expect a response detailing the actions Razer will take to rectify this situation, including the provision of a reliable replacement unit or a full refund.

Thank you for your immediate attention to this serious concern.

Sincerely,

Ho Tze Keung