Poor support from Razer support so far... | Razer Insider

Poor support from Razer support so far...

  • 11 December 2022
  • 4 replies

I received extremely poor support from Razer support so far.

I am new to Razer products, so dealing with razer is new for me.

So far dealing with Razer has been a real nightmare.

I have a pair of hammerhead ear buds that are acting up and reached out to support.

After all the troubleshooting they ask for a receipt, which I provided.

I also registered the product on Razer to make things easier on myself.

Right now, support refuses to help. They keep saying they need a receipt that says, “Hammerhead earbuds,” which I do not have because the earbuds are part of my Kishi game bundle.

I sent the store receipt for the Kishi gaming bundle, picture of the bundles box and the Kishi bundles serials on the box. Which matches the receipt.

Nope, they want a receipt that says Hammerhead earbuds. They asked for that 4 times now.
I gather they are trying find a way not to deal with the warranty.

This is my first Razer product but will be the last Razer product I purchase, due to poor support.

I am new here, what do people who have been here for awhile think about my issue.
Is it always this difficult to deal with Razer support?

This topic has been closed for comments

4 Replies

Userlevel 7
Omg... that shouldn't be an "issue" here.
@Razer.Speedcr0ss @Razer.Zionzedd - can you pass it to some higher tier support?
Hi FiszPL,

Thank you for your response.

I reached out to Razer support again and kindly asked can supervisor / manager review my case, because I provided everything I can on my end.

A person who said they were a supervisor sent a added a message asking for a receipt that says “Hammerhead earbuds” again.

I explained again that the hammerhead earbuds are part of my Kishi gaming bundle, and the receipt matches the Kishi bundle.

I explained the receipt for the Kishi gaming bundle is the only receipt I have.

So, it seems like unless I have a receipt that says “Hammerhead earbuds” they are refusing to help.

I opened my case on Dec 03 22 and it has been like this the whole time. They just keep demanding a receipt that I do not have.

I do not know what else to do at this point.
Since Razer support refused to help unless I could produce a receipt that says "Hammerhead",
I have asked them to process my case for the "Razer Gaming Bundle".
There should be no problem now since Razer support has photos of the Gaming Bundles serials and matching receipt.
Userlevel 6
Hi rabbot,

I'm sorry to hear about your experience of not getting the right help you need with your concern. Please PM me your case number so I can coordinate with the relevant team for immediate assistance and check our options. Thank you for bringing this to our attention.

@FiszPL Thanks for looping me in.

*Thread locked to curb conversation to PM.