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Question

problem authetication code

  • July 11, 2026
  • 1 reply
  • 10 views

Kyizaw

 

I’m trying to enter information into my account but it keeps asking for my authentication code but Razor isn’t in my list on my authentication app, I can’t seem to get it to send me a new QR code either.  I also can’t find my back up codes so I’m unable to do anything.

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1 Reply

Razer.Aero
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  • Razer Support
  • July 11, 2026

Hi Kyizaw,

 

Upon checking, your Razer account uses an authenticator app for the code. To assist you further, please PM me with the details below for account verification:

Razer ID: 
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Country:

 

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