I bought some Razer Krakens. In the box there was a note that showed the activation code for the 7.1 Surround Sound to scratch. I scratched it but some of the letters are incomprehensible and I wasn't able to activate the 7.1 Surround Sound. I went to the Razer website and applied for a new code by entering the serial code and I was told that "Your Razer device is not eligible to receive a 7.1 Surround Sound activation code. Please refer to 7.1 Surround Sound System For Gaming Headset for eligible products." How can I solve it???
Page 1 / 1
Hello, bitCoralReefcast575!
I understand you're having an issue with your activation code due to over-scratching it. Please visit this link to request a new 7.1 Surround Sound activation code and refer to this article on how to use the 7.1 Surround Sound. If you need further assistance, PM me your headset serial number and the email address associated with your Razer ID so I can check your account and verify if there's a code allocated to it. All the best!
*Thread locked to curb conversation to PM.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.