Hello,
I have the following problem. When I connect my headset Blackshark V2 Hyperspeed via cable to the PC directly everything works fine but when I want to use the wireless mode the headset does not connect to the original dongle for it.
(Headset is brand new - initial startup)
Hello ventress589,
Let me assist you with your Razer BlackShark V2 HyperSpeed USB dongle connection issue. Please make sure that the USB dongle is connected directly to your computer and not on a USB hub. Also, ensure to fully charge the headset and attempt to pair it with the dongle. If the problem persists, PM me with your device serial number so I can verify and check for available updates. All the best!
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