Hello. I purchased BLACKSHARK V2 X headphones and wanted to activate them for 7.1 surround sound, but when registering the headphones on the website, I received this notification: "This product has already been registered. If you have not registered it, please contact Razer support." I haven't registered the headphones themselves yet. Please help me, I really want to enjoy the full sound of the new headphones and it will be very sad if this does not happen.
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+1Probably fake unit from aliexpress / 3rd party seller / lazada / ebay and so on.
I’d return it and get it from more viable source.
- Razer Support
- 1805 replies
Hi there,
There’s a high possibility that you have purchased a counterfeit device but I can double-check. Please send me a PM along with your headset’s serial number so I can validate it and check the registration.
*Thread locked to curb conversation to PM.
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