I received this mouse for Christmas last year. About a month ago the mouse stopped working. I rebooted all drivers and did clear install. It works fine wired but wireless, it goes to sleep after about 4 seconds. I decided to plug it into a different computer to see if the issue would continue. Same thing the mouse kept cutting off. Is there a warranty or some way to get this fixed.
PROBLEM WITH DONGLE VIPER V2 PRO
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- Razer Support
Hello MeowWoof87,
I’m sorry to hear you're having trouble with your Razer Viper V2 Pro. Since you mentioned that it works fine when wired but goes to sleep after just 4 seconds in wireless mode, please try the steps below to isolate the problem.
- Make sure that the mouse is fully charged, or if it uses replaceable batteries, try a fresh set.
- Since you’ve already rebooted all drivers, ensure that you have the latest firmware installed.
- You can also download the pairing utility here.
- Sometimes, power-saving features can cause wireless devices to sleep too quickly. Check the power settings on your computer to ensure they’re not affecting the mouse.
- Ensure the USB receiver is positioned appropriately and not obstructed, as this can affect performance.
Feel free to send me a PM with your mouse’s serial number, your region, and your proof of purchase so I can assist you further. Have a good one!
*Thread locked to curb conversation to PM.
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