I bought a razer blackshark v2 device. When I try to register the device, it says - this device is already registered, please contact support. (Removed serial number) RZ04-03240100-R3M1
Can I find out if the headphones are original and can I activate them on my razer profile?
This is required as a basis for return.
Hello CandyPinkretroclub942,
I've checked into your issue and found that the serial number for your Razer BlackShark V2 X is already registered to another account. However, you can find the 7.1 Surround Sound activation code on the scratch card included in the product box as mentioned here. If that code has already been used or if the card is missing, I suggest returning the device to the reseller.
While device registration is optional and primarily for warranty purposes, purchasing from an authorized reseller and registering your device ensures you can easily access your warranty benefits later on.
Please note that products bought from non-authorized dealers might be used, counterfeit, re-boxed, defective, or gray market items. To ensure your device is genuine, please check the list of authorized Razer resellers.
I hope this information is helpful!
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