Dear Razer Support Team,
I am contacting you regarding an issue that suddenly occurred on my Razer BlackWidow V3.
Out of nowhere, a specific diagonal column of keys stopped responding completely: specifically the 4, R, and F keys.
I have already performed basic troubleshooting to isolate the issue:
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Tested the keyboard on a different PC without Razer Synapse installed (the keys still do not work).
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Performed a hard reset / factory reset of the keyboard.
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Cleaned the switches carefully.
Since the affected keys belong to the exact same trace line on the PCB matrix, this appears to be a hardware-level failure.
The keyboard has been used normally and kept in pristine condition, so this seems to be a manufacturing or hardware trace flaw. I am requesting your support to arrange a replacement, repair, or a refund/store credit solution for this item.
I can provide the Serial Number (S/N), Proof of Purchase, and a video showing the unresponsive keys upon request.
Thank you in advance for your help. I look forward to your reply.
Best regards.