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Question

problem with lost number

  • August 18, 2025
  • 1 reply
  • 7 views
urbanCelestialBluex185

Dear Razer Gold Support Team,

I am writing to request assistance with my account. I can no longer use my registered account number, and I am also unable to receive verification codes or access my backup code when making purchases.

Could you please let me know if there is a way I can receive the verification code or recovery information through my email instead? I would greatly appreciate your help in resolving this matter as soon as possible.

Thank you for your assistance

This topic has been closed for replies.

1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • August 18, 2025

Hi urbanCelestialBluex185,

I understand the trouble you're having with your old phone number. To assist you better, could you please send me a PM with the following details? This will allow me to verify your account and help you out as quickly as possible.Razer ID

  • Email address associated with your Razer ID
  • Date of Birth
  • Full Name
  • Old phone number
  • New phone number
  • Country

Thanks for your cooperation. Looking forward to resolving this for you!

*Thread locked to curb conversation to PM.
 

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